Pre-Order Terms

Last updated: October 10, 2026

This page explains how Glær pre-orders (reservations) work. If anything here is unclear, email us at hello@glaer.co and we'll walk you through it.

What a reservation is

A reservation secures your Glær Edition 01 brush bundle before the first production run ships. Your card is charged at the time of reservation. The product is manufactured and shipped later, on the schedule below.

Ship date

Edition 01 reservations ship during Spring 2027 (March 2027 – May 2027).

"Spring" refers to Northern Hemisphere seasons. This window is a good-faith estimate based on our current manufacturing timeline. If anything changes that materially affects it, we will notify you within 24 hours by email with an updated ship date and your option to continue or cancel for a full refund.

Your right to cancel

You can cancel your reservation and receive a full refund at any time before your order ships. There are no fees, no restocking charges, and no questions.

To cancel, click the refund link in any Glær email, visit glaer.co/pages/refund-request, or reply to any email from us with "refund" in the body. Your refund will process back to your original payment method within 5 business days (consistent with the FTC Mail/Internet Order Merchandise Rule, 16 CFR Part 435).

Payment

Payment is captured at the time of reservation via your original method (credit card, Shop Pay, Apple Pay, etc.). You will see “GLAER PREORDER” on your statement.

Delays

If we miss the Spring 2027 window, we will:

• Notify you within 24 hours by email
• Give you a new good-faith estimated ship date
• Offer you the choice to continue your reservation on the new date, or cancel for an immediate full refund

Monthly updates

While your product is in production, we will send you one email per month with factory updates, product milestones, and launch logistics. You can unsubscribe at any time (your reservation and refund rights are not affected).

Changes to your order

To change the shipping address on your reservation, reply to your order confirmation email at least 4 weeks before shipment.

Questions

Email hello@glaer.co for anything not covered here. We respond within 24 hours on weekdays.